FAQs
Answers to frequent questions
By Fleetlery Support1 author18 articles
- Need help for an order?
- What do I do if I cannot complete the order?
- What do I do if the customer informs me the order is incorrect/incomplete?
- I can’t find the customer’s name on the doorbell
- The restaurant is closed
- The restaurant or customer cancelled the order
- The customer picked up the order themselves
- The customer changed the delivery address
- I had an accident and the food is damaged
- The restaurant says the order doesn’t exist
- Someone else already took the order
- Age Check Rules for Alcohol and Tobacco
- I delivered the order. Can you complete the tour?
- Why can‘t I see any available orders in the app?
- Failed Delivery: Pharmacies, Mediamarkt and Womanizer/Orion
- I want to switch my delivery area or fleet partner
- Why can’t I call the customer through the app?
- Where can I find my FleetPartner?