FAQs
Answers to frequent questions
Need help for an order?
What do I do if I cannot complete the order?
What do I do if the customer informs me the order is incorrect/incomplete?
I can’t find the customer’s name on the doorbell
The restaurant is closed
The restaurant or customer cancelled the order
The customer picked up the order themselves
The customer changed the delivery address
I had an accident and the food is damaged
The restaurant says the order doesn’t exist
Someone else already took the order
Age Check Rules for Alcohol and Tobacco
I delivered the order. Can you complete the tour?
Why can‘t I see any available orders in the app?
Failed Delivery: Pharmacies, Mediamarkt and Womanizer/Orion
I want to switch my delivery area or fleet partner
Why can’t I call the customer through the app?
Where can I find my FleetPartner?