A friendly service can make someone’s day:
Greeting: “Hello/Hallo/Guten Tag/Guten Abend”
Say their name: “ Hi I have an order here for Stephan”
“Here is your order/ Ihre bestellung ist da!”
Farewell: “Bye/Tschüss/Schönen Tag/Schönen Abend”
What if something has gone wrong?
Everyone makes mistakes, so remember to stay calm
If you notice a mistake beforehand:
Contact your support partner and they will support in finding a solution
If the customer notices a mistake after handover:
Apologise on behalf of the delivery partner and advise the customer to contact the support platform/restaurant.